Resilience Engineering in Practice: Becoming Resilient by Christopher P. Nemeth, Erik Hollnagel

By Christopher P. Nemeth, Erik Hollnagel

This can be the 5th ebook released in the Ashgate experiences in Resilience Engineering sequence. the 1st quantity brought resilience engineering generally. the second one and 3rd volumes confirmed the learn origin for the real-world purposes that then have been defined within the fourth quantity: Resilience Engineering in perform. the present quantity keeps this improvement through targeting the function of resilience within the improvement of solutions.Since its inception, the advance of resilience engineering as an idea and a box of perform has insisted on increasing the scope from a preoccupation with failure to incorporate additionally the appropriate daily functioning of a procedure or an supplier. The preoccupation with disasters and adversarial results specializes in occasions the place anything is going improper and the attempts to maintain the variety of such occasions and their (adverse) results as little as attainable. the purpose of resilience engineering and of this quantity is to explain how protection can swap from being protecting to develop into efficient and elevate the variety of issues that move correct through bettering the resilience of the procedure.

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Although this framework for analysing societal resilience has challenges and limitations, the Resilience Engineering approach to societal resilience seems to be both a conceptually and pragmatically fruitful path to follow. The framework itself is also still in the making and more applications of it are on their way and are necessary to develop it further. In short, to meet the rising focus on societal safety and sustainability in a time of increasing complexity and dynamic change in our world, Resilience Engineering approaches to societal resilience constitute a way forward.

This division into groups of reactive and proactive functions is useful in the present context since it emphasises that societal resilience is not only about ‘bouncing back’ from a disturbance, but also about adapting the system beforehand and learning from previous An Emergent Means to Assurgent Ends 5 events. Furthermore, the division into two sets of functions also allows us to study the interaction between the two types, for example between the preparedness and response functions (see below), and it allows us to specifically address the different contextual factors that influence the performance of the proactive functions compared to the reactive ones.

In this chapter we describe a critical incident involving information technology (IT) in a care delivery organisation. The incident was characterised by the co-occurrence of both situational and fundamental surprise (lanir, 1986), and the responses to it are informative about both specific vulnerabilities and general adaptive capacities of the organisation. We studied this event to gain insight into three aspects of resilience: first, how adaptive capacity is used to meet challenges; second, to understand better what barriers to learning are active; and finally, to infer recommendations for practice.

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