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Extra resources for Business Traveller - February 2011
Session A Your options may be limited but you at least have to explore them all. ’ because team morale will sink to rock bottom and create a rift in the company that may be hard to repair. Team leaders have to represent the workteam appropriately to management, and management properly to the team, or nothing they try to achieve will work well. Also, there’s no point in pretending that there isn’t a problem. People are very quick to realize that their income has been reduced, and then you would either look foolish or dishonest – or both.
There is nothing more likely to cause mounting levels of anxiety than making an announcement that there is going to be change and then not saying anything more about it. So the first thing you need to do in any major change is to define its scope – that is, produce a broad outline of what it will involve. 1 Defining the scope of change When considering a major change, it is useful to think of it as a project, or even as a number of projects. Doing this will help you to define the scope of the change, as in the following example.
INFORMATION CHANGE PLANNING PARTICIPATION ENTHUSIASM ASSERTIVENESS Answers to these questions can be found on page 81. 21 Session A 5 Summary ■ Resistance to change is normal. ■ When you react negatively to the prospect of change, it may be because you see it as a threat to position, prospects or prosperity, or because you are uncertain about what it will bring. ■ As a manager, you need to take the lead in overcoming your initial negative reactions to proposals for change and focus on how to respond in a constructive way.