A workbook in redesigning public services by Leonard I. Ruchelman

By Leonard I. Ruchelman

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8. Vouchers. Individuals receive authorizations from government to use vouchers to purchase goods and services in the open market. Suppliers return vouchers to the issuing agency for payment. Examples: A government jurisdiction that issues food stamps, rent vouchers, or education vouchers or operates a Medicaid program. Page 6 being offered. Thus, anyone who undertakes a service redesign project must examine such factors carefully. 1. 5 Among the findings that stand out are the following: Contracting with private firms is the alternative service approach that is used most often by local governments.

Anthony Downs, Inside Bureaucracy (Boston: Little Brown & Company, 1967), p. 2. 8. Michael Lipsky, "Street-Level Bureaucracy and the Analysis of Urban Reform," Urban Affairs Quarterly, Vol. 6 (January 1971), pp. 391-409; James Q. Wilson, "Dilemmas of Police Administration," Public Administration Review, Vol. 28 (September/October 1968), p. 412. 9. Savas. "Municipal Monopoly" 10. Rufus P. , Protest is not Enough: The Struggle of Blacks and Hispanics for Equality in Urban Politics (Berkeley: University of California Press, 1984).

1 Service Delivery Approaches of Cities and Counties Local government employees Contracting Service No. 1 continued, page 2 Local government employees Contracting Service No. of cities and counties reporting In part (%) Exclu- sively (%) Intergov- ernmental agreements (%) Profit (%) Neigh- borhood (%) Non- profit (%) Fran- chises (%) Sub- sidies (%) Vouchers (%) Volun- teers (%) Self- help (%) Incen- tive1 (%) Health and human services continued Operation/management of hospitals 393 8 16 21 25 1 24 1 4 1 2 0 1 Public health programs 743 35 25 28 7 2 25 1 8 1 7 2 0 Drug/alcohol treatment programs 635 30 10 28 6 4 38 1 12 1 6 2 1 Operation of mental health/retardation programs/facilities 508 25 13 32 6 3 38 1 15 1 5 1 1 Parks and recreation Recreation services 1,458 39 51 9 4 5 12 2 4 1 19 5 0 Operation/maintenance of recreation facilities 1,539 35 58 8 8 3 9 0 1 0 4 1 0 Parks landscaping/maintenance 1,574 20 76 5 9 1 2 0 1 0 4 1 0 Operation of convention centers/auditoriums 452 15 68 9 5 1 6 3 1 0 2 1 0 Cultural and arts programs Operation of cultural/arts programs 707 46 11 11 7 7 38 2 17 2 31 6 0 Operation of libraries 1,189 20 48 26 1 1 10 0 6 0 11 1 0 Operation of museums 505 25 21 15 3 3 30 1 16 0 20 2 0 Support functions Building/grounds maintenance 1,669 25 73 4 19 0 1 0 0 1 0 0 0 Building security 1,499 11 85 3 7 0 1 0 0 0 0 0 0 Fleet management/vehicle maintenance Heavy equipment 1 642 37 59 2 31 0 0 0 0 0 0 0 0 Emergency vehicles 1 580 34 59 3 30 0 0 0 0 0 0 0 0 All other vehicles 1 622 32 63 2 28 0 0 0 0 0 0 0 0 Data processing 1 471 23 64 10 22 0 2 0 0 0 0 0 0 Legal services 1 605 29 41 6 48 0 2 0 0 0 0 0 0 Payroll 1 719 11 86 2 10 0 1 0 0 0 0 0 0 Tax bill processing 1 320 23 64 10 22 0 2 0 0 0 0 0 0 Tax assessing 1 098 14 54 27 6 0 4 0 0 0 0 0 0 Delinquent tax collection 1 254 16 59 18 10 0 3 0 0 0 0 0 0 Secretarial services 1 656 5 94 1 4 0 0 0 0 0 0 0 0 Personnel services 1 663 8 90 2 5 0 1 0 0 0 0 0 0 Labor relations 1 514 25 69 3 23 0 1 0 0 0 0 0 0 Public relations/information 1,547 12 87 1 7 0 2 0 0 0 1 0 0 Note: Percentages, when totaled, may exceed 100% because respondents indicated more than one service delivery approach.

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